From Shelter to Stability: How Data Helps Open Doors Change Lives

Small nonprofits like Open Doors face daily challenges: limited staff, disconnected systems, and growing pressure to demonstrate impact. For Executive Director Nate Riddle, finding a better way to manage data wasn’t just about efficiency—it was about enhancing the quality of care. That’s why Open Doors transitioned from managing information in Word documents and spreadsheets to using Outcome Tracker, a secure, customizable CRM built specifically for human services organizations. The results have been transformational.

One of the first changes Nate’s team noticed was the time they saved. With secure online intake forms that feed directly into the system, staff no longer need to enter data multiple times or juggle disorganized spreadsheets. Everything is centralized, consistent, and protected—freeing up time for staff to focus on what really matters: the people they serve. “We went from a Word doc and Excel sheet organization to a secure case management platform,” Nate says.

Beyond saving time, Outcome Tracker helped Open Doors measure what matters most. They can now follow a client’s entire journey—from their first night in the shelter to long-term housing or other positive outcomes. This level of visibility allows staff to make data-informed adjustments to programs and provide personalized care. “It’s unified the data,” Nate explains, “but it’s also allowed us to make the data come to life.” Outcome Tracker isn’t just helping Open Doors understand how their programs perform—it’s helping them improve services for every individual they work with.

The ability to report with confidence has been another game-changer. With Outcome Tracker, Open Doors can generate accurate, meaningful reports for funders and partners without spending hours pulling numbers together. They can easily trace outcomes back to the stories behind them, making their data more compelling and more trustworthy. “You have to have data to justify [your work],” Nate says. “And Outcome Tracker makes that possible for us.”

Finally, Open Doors found that having a CRM that grows with them is just as important as what the software does today. Outcome Tracker’s customization options have allowed the system to adapt to the unique way their organization operates. And just as important, the Outcome Tracker team has supported Open Doors not just technically, but relationally—walking alongside them as they grow. “They’re really keen on ensuring that it’s meeting the needs of each organization,” Nate adds.

For Open Doors, Outcome Tracker has been more than a tool—it’s become a trusted part of their infrastructure. It’s helping them become more efficient, more responsive, and more connected to the data that drives their mission forward. If your nonprofit is still relying on manual processes or scattered systems, it might be time to consider a CRM built for where you’re going. Because small nonprofits deserve smart tools too—and the right CRM can help you tell your story and expand your impact.

For more information on how Outcome Tracker can help organizations like Open Doors, check out our Social Services page, or Book a Demo.