“Open Doors desired a secure and efficient solution that would not only allow us to provide case management services, but also to streamline operations of our shelter program. The adaptability of Outcome Tracker has allowed our team to customize the solution to fit our needs and to meet our clients' demands.

Outcome Tracker has been a great system to learn, and one that has been easy to train others to quickly use. It has also allowed us to amplify reporting. We now have a legitimate software solution that furthers our value of integrity and our goal of growing to be a more holistic human services agency.

While we serve a unique population, we continue to evaluate the feasibility of implementing and better utilizing the client portal. We also continue to evaluate better usage of client e-forms to cut down on paper usage, and to further secure the data we are entrusted with. Open Doors is the area's trusted low-barrier provider of shelter and support for the unhoused and those facing other hardships. Open Doors was selected as the operator of the City of Harrisonburg's first year-round shelter and daytime drop-in center, which will extend access to critical health and human services.”

Nate Riddle, Executive Director of Open Doors in Harrisonburg, VA