What is Outcome Tracker?

Outcome Tracker is a nonprofit CRM and outcome management platform built by Nonprofitly. It helps nonprofits, social service organizations, and Children's Savings Account programs collect client data, track outcomes, and generate funder-ready reports — all in one place.

What types of organizations use Outcome Tracker?

Outcome Tracker serves housing and homelessness organizations, family services, youth and education programs, community development organizations, Children's Savings Account (CSA) programs, and social services agencies across the United States and Canada.

Does Outcome Tracker support Children's Savings Account programs?

Yes. Outcome Tracker has deep expertise in Children's Savings Account (CSA) program management. We support CSA programs across the United States with tools for participant enrollment, 529 account integration, incentive tracking, family portals, and funder reporting. We manage over $1 billion in assets and savings for families.

How is Outcome Tracker different from Salesforce Nonprofit or Apricot by Bonterra?

Unlike Salesforce Nonprofit, which requires significant customization and technical resources, Outcome Tracker is purpose-built for nonprofits and social service organizations. It includes built-in outcome surveys, funder reporting, client portals, and CSA program tools out of the box — with a dedicated implementation team to get you up and running quickly.

Can Outcome Tracker generate HUD 9902 reports?

Yes. Outcome Tracker supports HUD 9902 reporting for housing counseling agencies, as well as SBA Nexus (formerly EDMIS) reporting. These compliance reports can be generated directly from the platform.

How long does it take to implement Outcome Tracker?

Most organizations are up and running within days, not months. Our dedicated implementation team works with you to configure the platform around your specific programs, import existing data, and train your staff.

Does Outcome Tracker integrate with other systems?

Yes. Outcome Tracker integrates with Ascensus and TIAA 529 accounts, Emma and Constant Contact for email marketing, DownHome Loan Manager, bank and credit union accounts, and supports data import and export via spreadsheets with scheduled automatic data exchanges.

<nobr>Outcome Tracker</nobr> — Measure What Matters

For Nonprofits

For organizations driven by more than a mission statement

Outcome Tracker is purpose-built for nonprofits and social service organizations that want to turn their commitment to impact into measurable, provable results.

By organization type

Trusted across the nonprofit sector

Whether you run one program or fifty, serve dozens of clients or thousands, Outcome Tracker scales to fit your organization.

🏠

Housing & Homelessness

Track housing stability, rapid rehousing outcomes, and wraparound service coordination.

👨‍👩‍👧

Family Services

Measure family strengthening, parenting outcomes, and child wellbeing indicators.

🤝

Social Services

Capture validated clinical measures alongside service delivery data in one platform.

📚

Youth & Education

Monitor academic progress, attendance, and social-emotional learning outcomes.

🌱

Community Development

Aggregate community-level data and demonstrate neighborhood impact to funders.

💚

Health & Wellness

Track validated clinical and behavioral health measures alongside wraparound services.

🏦

Running a Children's Savings Account program?

Most CSA programs we support are operated through state agencies, municipalities, and school districts. See our public sector page for the full picture.

By role

The right tool for every member of your team

From the caseworker entering client data to the CEO preparing for a board meeting, Outcome Tracker is designed to make everyone's job a little easier.

Case Managers & Program Staff

You're on the front lines. Outcome Tracker keeps the admin light so you can focus on the people in front of you — not the spreadsheet behind you.

Key benefits

Fast, mobile-friendly client intake
At-a-glance client progress
Automatic survey reminders
Flag clients who need attention

Program Directors & Managers

You need to see the big picture without losing sight of individual clients. Dashboards and team views keep you informed and in control across all your programs.

Key benefits

Program-level performance dashboards
Staff productivity & caseload views
Goal attainment tracking by cohort
Early warning flags

Executives & Development Teams

Walk into every board meeting and funder conversation with compelling, data-backed proof of your impact. Outcome Tracker turns your work into the story it deserves to be.

Key benefits

One-click funder reports
Board-ready impact dashboards
Year-over-year comparisons
Grant compliance tracking

The Outcome Tracker team worked closely with us for several months to customize the system to meet our unique needs. They helped us create a variety of forms and tools used for data collection, allowing FCSS to track key outputs such as the number of clients served, services provided, and service hours dedicated to each client. They also assisted us in generating reports that effectively communicated these metrics to our various funders.

Family and Community Support Services

Your organization is doing important work.

Let us help you prove it. Schedule a demo tailored to your organization type and program model.